FAQS
Q. How long will it take to receive my order?
The shipping time depends on your location and whether your order includes custom jewellery, which may take longer to create.
Total delivery time = Production & processing time + Shipping time
Each product page includes estimated shipping times, so please check before ordering!
Q. Which jewellery pieces are water-resistant and Tarnish-free?
Our Gold Filled, 925 Sterling Silver, and Solid Gold jewellery can be worn in the shower and at the beach without losing its colour or quality.
Q. Are all your pieces hypoallergenic?
Yes! All Laondrim jewellery is hypoallergenic, lead & nickel free, meaning you can wear it without worrying about irritation or skin reactions.
Q. Can I adjust the necklace length?
Some of our necklaces come with built-in extension parts, while others do not.If you'd like a longer fit or find your necklace shorter than expected, we recommend adding our necklace chain extender –
Q. How should I take care of my jewellery?
We want your jewellery to keep in tip-top shape for years to come! Here are our tips on caring for your jewellery pieces.
• Please ensure items are stored in a cool, humidity-free environment.
• For Gold Filled and Solid Gold items, clean your pieces with a soft, lint-free cloth.
• To keep your 925 Silver item, looking its best, we recommend storing it in a plastic bag when not in use. This helps minimize exposure to air and moisture, keeping its shine for longer.
• Do Not use harsh chemicals or abrasive materials to clean your jewellery as they can cause damage.
• You can wear 925 Silver, Gold Filled and Solid Gold items in the water. but we recommend removing them to prevent potential loss.
Q. How is my jewellery packaged? Do you offer gift wrapping?
All Laondrim jewellery comes in our signature branded packaging. If you’d like to add extra special gift wrapping or a greeting card, please mention it at checkout!
Q. Can I exchange or return my order?
If you change your mind about your piece, We’ll gladly refund less shipping costs, within the first 14 days of receiving your piece. Or We are offering a store credit to the full amount including the shipping cost Laondrim has already paid. Please allow 7 days for your return to be processed once received.
Return Conditions:
• Items must be unworn, undamaged, and in their original packaging.
• Earrings cannot be returned due to hygiene reasons.
• Custom-made items and sale items are non-returnable.
• Pre-orders cannot be cancelled.
• Returns sent outside the 14-day timeframe will not be accepted.
* Buyer is responsible for return shipping costs.
* Feel free to message us if you have more questions about return & exchange!
Q. My order hasn’t arrived yet. What should I do?
Once your package has been shipped, we are not responsible for lost or stolen packages.
If you experience a delivery issue, we recommend contacting the shipping carrier directly. That said, we’re happy to assist by providing tracking information and guidance.
Q. Do you have a physical store?
Yes! You can visit us at:
• Westfield Miranda (Opposite BIGW),
K242, Level 2, 600 Kingsway, Miranda NSW 2228
Everyday Open 9:30 am - 6 pm
Thursday: 9:30 am - 9 pm
• Bondi Markets (Bondi Public School)
Campbell Parade, Bondi Beach NSW 2026
Every Sunday, 10 am - 4 pm
Q. What's your Jewellery made of?
• 14K or 10K Solid Gold
Precious metal that is highly durable and will not tarnish or oxidize. It is made up of 14 parts gold and 10 parts other metals, making it about 58.5% pure gold.
• Gold Filled
Gold-filled is a type of jewellery material that consists of a thick layer of real gold, typically 14K. It is more resistant to tarnishing, chipping, and fading.
• 925 Sterling Silver
Sterling silver is 92.5% pure silver and 7.5% other metals, usually copper. It’s tarnish-resistant, durable, and shiny, making it a popular choice for jewellery and silverware.
• 14K/18K Plated (Gold Vermeil)
Our plated products are 14K or 18K gold plated onto a sterling silver base. It is superior to gold-plated Jewellery in terms of longevity, quality and value.